SureClinical FAQ – SterlingBio Smart CRO Services and Solutions

SureClinical FAQ

Managed App Services

SureClinical CTMS Dashboard

SterlingBio’s mission is to democratize clinical services, solutions and data with Clinical Services, Applications, Platform and Clinical Intelligence that are accessible and affordable to all sponsors, regardless of size. 

SterlingBio is committed to offering exceptional value to our customers by including free SureClinical eClinical application licenses with the purchase of SterlingBio’s Managed Application Services offering.  With SterlingBio, clients can purchase CRO managed app services and get clinical apps for free.  

Find out how going digital with SterlingBio’s SureClinical apps, platform and managed application services can help your organization get Sterling results today.  

SureClinical CTMS Dashboard

SterlingBio SureClinical FAQ

Q: Who is SterlingBio?

A: SterlingBio is the ‘We Care CRO.’ Unlike some Big CROs who are unfocused, expensive, and dismissive of small sponsors, SterlingBio helps clients achieve Sterling results through focused high value services and client care. Our SureClinical apps, platform and services have been used on over 600+ clinical trials, by hundreds of Sponsors, Sites and Organizations. Established in 2001, SterlingBio is a Woman owned business with over 20 yrs of profitable operation.

Q: What is SterlingBio’s business mission?

A: SterlingBio’s mission is to democratize clinical services, solutions and data with Clinical Services, Applications, Platform and Clinical Intelligence that are accessible and affordable to all.

Q: Who are SterlingBio’s clients and what markets does SterlingBio serve?

A: Our clients are in clinical research and development and range from BioPharma sponsors, clinical research sites, clinical suppliers, partners and other stakeholders in the clinical product lifecycle who seek to accelerate clinical trial timelines with measurable quality.

We’re honored to serve clients globally in these areas:

Life Sciences – BioPharma Research
-Sponsors, Clinical Research Sites
-Clinical Operations, R&D, Quality

Life Sciences – Devices and Treatments:
-Sponsors, Clinical Research Sites
-Clinical Operations, R&D, Quality

Q: What is the fee to manage application services with SterlingBio?

A: Unlike other vendors who charge thousands or even millions of dollars for their clinical software apps, when you buy our packaged managed applications services subscription offerings you only pay for your services and you get your software for free, providing a substantial savings over legacy licensing approaches. For pricing on our managed app services, contact us.

Q:  What services and solutions does SterlingBio offer to its clients?  

A: SterlingBio has secured exclusive distribution, management, maintenance and support rights for the SureClinical eClinical Ecosystem of products including SureETMF, SureISF, SureCTMS and SureQMS applications.  Additionally, SterlingBio has secured similar exclusive rights to all applications and connectors in SurePlatform, including SureEsign, SureDrive, SureConnect, SureWorkflow and other SureClinical production applications. 

SterlingBio is committed to offering exceptional long term value to our clients by including free SureClinical eClinical application licenses with the purchase of SterlingBio’s Managed Application Services offering.  With SterlingBio, clients can purchase CRO managed app services and get clinical apps for free.  

 For questions about our managed app services, contact us

Q:  Why is SterlingBio offering clinical apps for free with its CRO Services?

A: To encourage innovation in drug development through lower software costs, SterlingBio has adopted a disruptive business model that offers exceptional value to all sponsors, regardless of size.  Legacy clinical apps can cost millions of dollars, which impedes innovation, especially for smaller startups on a limited budget. We believe that sponsors can get more value for their R&D budgets by purchasing affordable CRO managed app services with bundled clinical apps. With a bundled offering approach, we can pass the savings on to our clients, providing them with a potential savings of up to 50% over the fees charged by big CRO’s and large legacy software vendors.

Additionally, instead of the “We do it all” approach of Big CROS who don’t own and control the core eClinical apps used on study projects, SterlingBio owns its core eClinical apps. Because we provide managed application services for the applications that we own, we can ensure higher levels of staff training, experience and quality. By offering a combined managed application service with our own best in class solutions, we can give you higher levels of quality and value over Big CROs.  For pricing of our managed app services,  contact us.

Q: How does SterlingBio manage compliance for the services and software?

A: SterlingBio’s services and products are independently compliance validated by companies such as USDM. SurePortal, our continuous compliance service for audit readiness, is accessible to our clients and their auditors and inspectors with our managed application service.

Q: What are the training options?

A: SterlingBio believes that training your staff is critical to your success using our clinical trial applications, and user training is also required by the FDA under 21 CFR Part 11 for compliance. We provide multiple training options including on-demand video training, webinars and live training.  We provide standard basic training for all users, as well as tailored training packages to fit your needs. All trainees receive a certificate of training completion which is stored in our in-app QMS, SureQMS.  Training records can be exported, shared, viewed and accessed by auditors and inspectors.

Q: How is training tracked and managed for application users?

A: We utilize our own QMS system, SureQMS, to track application training, SOP training and external training. SureQMS document and training services are an in-app feature, accessible to all application users, auditors and inspectors.

Q: Can I buy application licenses without services from SterlingBio or SureClinical?

A: No. SterlingBio, the We Care CRO, has adopted a business model of subscription services AND solutions, (such as software). We provide applications as part of a managed application subscription services offering. Applications are not sold separately.  For pricing on managed application subscription services, contact us.

Q: What happens at the end of my study?

A: We provide an export to web standard formats with an export manifest report.  We can provide the export for your team, or you can export your study documents and data on demand to an online or offline archive through our self-service export feature. 

Alternatively, for completed studies that you wish to lock from further editing, we offer study locking and long term online archiving options.  Our online archiving provides long-term cost-effective cloud storage for access by inspectors, auditors and stakeholders via a portal.

With all of our Managed Application Services, your project data, audit trail, user and inspector access accounts remain on our cloud as long as you maintain your managed app subscription service with us.    Our goal is that you see the value in maintaining SterlingBio’s managed application service for all of your clinical trial needs. This is our commitment to you.

Q: Can I migrate documents or data from a different vendor to SterlingBio?

A:  Yes.  Whether you have electronic documents, files or application data from another vendor, SterlingBio’s Data Services team can help you migrate your existing data to our cloud. Please  contact us for a quote.

Q: How can I contact SterlingBio?

A: For questions about SterlingBio, please contact us.

Q: How can I contact SureClinical?

A: SureClinical’s applications and platform are exclusively offered by SterlingBio. With the evolution of SterlingBio’s new subscription services business model for life sciences, SureClinical has elected to dissolve.  Support for all SureClinical customers is now offered through SterlingBio.  SterlingBio is the exclusive source for all SureClinical apps, platform and cloud solutions. Contact us.

Customers and Users